Mixcder FAQ - Headphones Frequently Asked Question How to buy headphones

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1. What kind of devices can be used with the earphone?
The earphone is compatible with all devices with 3.5mm audio jack or Bluetooth function like: iPhone, iPad, Galaxy, HTC, Cell phone, Tablet, PC, Laptop, etc.
2. Why the earphone cannot be powered on?
The headphone may be out of power. Please recharge it and try again.
Note: It takes about 2 hours for a full charge. When it is fully charged, the red LED light turns off.
3. Why the earphone can't be paired with a mobile phone?
Please check as below:
1. Please check whether the headphone is in pairing mode.
2. Please make sure that the mobile phone's Bluetooth function is on.
3. Please make sure that the two devices are in the effective pairing range. (10 meters). If using ShareMe function, make sure that the two headphones are within 5 meters.
4. Please make sure that there is no obstacle between the headphone and the mobile phone, such as walls.
5. Furthermore, you can try to restart the headphone and pair it with the mobile phone again.
4. Why there are some noises?
Bluetooth is a radio technology, so it is sensitive to obstacles between the headphone and the paired device. Please make sure that there is no obstacle between the two devices and the distance between the two devices is within 10 meters. If using the ShareMe function, make sure they are within 5 meters.
5. How to use built-in microphone to answer calls?
When your earphone rings, please kindly press once the multi-function button to answer.
6. Is it sweat-proof?
Yes! It's sweat-proof, you can enjoy exercising without worrying about sweat.
7. If it can be connected with two devices? Because the Bluetooth version is 4.1.
Sorry, it can't connect with two devices simultaneously. It doesn't depend on Bluetooth version but the Bluetooth chip.
8. How long is the warranty period?
The warranty is one year since the date of purchase. For more details about our warranty policy, you can check: https://www.mixcder.com/support/Warranty.html
9. How long is the working time?
TX Mode Working Time: Up to 6 hours.
RX Mode Working Time: Up to 6 hours.